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Privacy Policy

This document is the privacy policy for EUROPAFOODXB LIMITED trading as Real French Food. In this notice, "we," "us," and "our" refer to EUROPAFOODXB LIMITED trading as Real French Food.

We are a registered company in the United Kingdom, under the company number 09153079. Our registered office is located at 35 Craven Road, London, United Kingdom, W2 3BX.

Introduction

This privacy notice aims to inform you about our policies regarding the information we record about you. It outlines the conditions under which we may process any data we collect from you or that you provide to us. This includes both personal information that can identify you and non-personal information. In this context, "process" refers to the collection, storage, transfer, use, or other actions on information.

If you disagree with any part of this notice, please exit our website immediately.

We are committed to protecting your privacy and confidentiality. We recognize that visitors to our website expect their personal information to be handled securely and not disclosed to third parties unintentionally.

We ensure the confidentiality of all information you provide to us and expect you to reciprocate this respect.

Our policy adheres to UK law and complies with the UK General Data Protection Regulation (UK GDPR).

We are legally required to inform you about your rights and our obligations regarding your personal data processing and control. Please review this information at Know Your Privacy Rights.

Except as stated below, we do not share, sell, or disclose any information collected through our website to third parties.

Legal Bases for Processing Your Information

The law requires us to identify and inform you of the legal basis under which we process different categories of your personal information. We will stop processing your data if the basis for processing is no longer relevant. If the basis changes, we will notify you of the change and the new basis, if required by law.

Data Protection Officer (DPO)

If you have any questions about how we handle your personal data, please reach out to [email protected].

1. Contractual Obligations

When you create an account, purchase a product or service, or agree to our terms and conditions, a contract is formed. To fulfill our obligations under this contract, we must process the information you provide. This may include:

  • Verifying your identity for security purposes
  • Selling products to you
  • Providing our services to you
  • Offering suggestions and advice about our products and services

We process this information based on the contract between us or your request before entering into a legal agreement. We may also aggregate this information for general business analysis without identifying you personally. We will continue to process this information until the contract ends or is terminated by either party.

2. Consent

In some situations, where no contractual relationship exists, such as browsing our website or requesting information, you may provide consent for us to process your information. We seek your explicit consent whenever possible, for example, by agreeing to our use of cookies.

Sometimes, your consent may be implied, such as when you email us, expecting a reply. Except for specific purposes you consented to, we do not use your information in ways that identify you personally. We may aggregate data to monitor website performance.

With your explicit permission, we may occasionally share your contact information with selected associates who may offer products or services you find useful. We will continue to process your information until you withdraw your consent. You can withdraw your consent anytime by contacting us at [email protected]. However, doing so may limit your use of our website and services.

3. Legitimate Interests

We may process your information based on legitimate interests, either yours or ours, after considering:

  • Alternative ways to achieve the same objective
  • Potential harm from processing or not processing
  • Whether you would expect us to process your data and if it’s reasonable

We may process your data for:

  • Record-keeping for proper administration of Real French Food Ltd
  • Responding to unsolicited communication
  • Protecting legal rights
  • Obtaining professional advice
  • Protecting your interests when necessary

4. Legal Obligations

We must process your information to comply with legal obligations. This may include providing information to legal authorities if requested with proper authorization, such as a search warrant or court order.

Specific Uses of Information

5. Information Shared with Third Parties

Our website allows you to post information for public viewing, such as forum posts, image tags, or feedback. We do not specifically use this information except for display or sharing purposes. Once public, we have no control over its use by third parties. We may agree to delete personal information upon request if reasonable and legally permissible.

6. Complaints About Website Content

We attempt to moderate user-generated content but cannot always do so promptly. If you complain about website content, we will investigate and may remove it if justified or legally required. We balance free speech with your right to object.

7. Payment Information

We do not handle payment information directly. Payments are processed through secure pages of reputable payment service providers like SagePay and PayPal. Our employees and contractors do not have access to your payment information.

8. Job Applications

We may retain job application information for up to three years. If employed, we collect information relevant to your employment and retain it for six years after employment ends.

9. Support Communication

We collect information when you contact us to respond and improve our service. We keep personally identifiable information to track communications and ensure service quality.

10. Complaints Handling

We record information provided in complaints to resolve them. We may share information with relevant parties as necessary and compile anonymous statistics for service assessment.

11. Affiliate and Partner Information

We collect information from affiliates and business partners to recognize referrals and credit commissions. This information is used only for these purposes, and we expect confidentiality reciprocation.

Automated Information Collection

12. Cookies

Cookies are small text files placed on your device to enhance your website experience and provide website owners with usage statistics. Our website uses cookies to:

  • Track website usage
  • Record message visibility
  • Keep you signed in
  • Record survey responses
  • Track live chat conversations

You can manage cookies through your browser settings. If you disable cookies, some website functionalities may be unavailable.

13. Personal Identifiers

We record requests from your web browser, including location, ISP, and IP address. This information helps us assess website popularity and performance. Combined with other information, it may identify you personally.

14. Re-marketing

We may use cookies for re-marketing, displaying ads for our products on other websites. Third-party re-marketing services may be used if you consent to cookies.

Data Sharing and Disclosure

15. Third-Party Data

We may receive your data indirectly from third parties whose services we use.

16. Third-Party Advertising

Third-party advertisers may use cookies or JavaScript to collect information and personalize ads. We do not control these technologies or data practices.

17. Credit Reference

To combat fraud, we share information with credit reference agencies if clients dispute payments without providing a valid reason and an opportunity for us to refund.

18. Data Processing Outside the EU

Our website is hosted in France. We may use outsourced services outside the UK, ensuring data protection compliance through Standard Contractual Clauses (SCCs) approved by the Information Commissioner’s Office (ICO) or other legally accepted mechanisms.

19. Data Breach Notification

In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the ICO without undue delay and, where feasible, within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also inform you without undue delay.

20. Automated Decision Making and Profiling

We do not currently use any automated decision-making or profiling processes. Should this change, we will update this policy to reflect the use of such technologies and ensure compliance with the UK GDPR.

Access and Control Over Your Information

21. Accessing Personal Information

You can review or update your personal information on our website by signing into your account. For additional information, contact us at [email protected].

22. Removing Information

To request the removal of personal information from our website, contact us at [email protected]. This may limit the services we can offer.

23. Verifying Information Requests

We verify your identity before granting access to or modifying personal information to protect your data.

Additional Information

24. Children’s Use

We do not sell products or provide services to children. If you are under 18, you may use our website with parental consent. Some areas are designed for users over 18, including alcoholic beverages sections.

25. Data Encryption

We use Secure Sockets Layer (SSL) certificates to encrypt data transferred between us. Look for a closed padlock symbol in your browser’s URL bar to verify SSL usage.

26. Complaints

If you have complaints about our privacy policy, contact us at [email protected]. If unresolved, you may engage in mediation or arbitration. You can also lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/concerns/.

27. Data Retention

We retain personal information as long as necessary to provide services, comply with legal requirements, or support legal claims.

28. Legal Compliance

Our privacy policy complies with laws in jurisdictions where we operate. If you believe it does not satisfy your jurisdiction’s laws, please inform us.

29. Policy Review

We may update this privacy notice as necessary. The terms apply from the date of your website use. Please review and print a copy for your records.

For questions regarding our privacy policy, contact us at [email protected].