Terms and Conditions of Use for RealFrenchFood.co.uk
Welcome to RealFrenchFood.co.uk. By using this website, you agree to comply with and be bound by the following terms and conditions:
Terminology
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, and any or all Agreements: "Client", “You”, and “Your” refer to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We”, and "Us" refer to RealFrenchFood.co.uk. “Party”, “Parties”, or “Us” refer to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, in accordance with prevailing English Law.
Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company use any information collected from individual customers on a need-to-know basis only. We constantly review our systems and data to ensure the best possible service to our customers and will investigate unauthorised actions against computer systems and data with a view to prosecuting and/or taking civil proceedings to recover damages.
Registration
To register with RealFrenchFood.co.uk, you must be over the age of 18. All details provided must be accurate. Notify us as soon as possible if you need to change any personal details. Users must keep all passwords and usernames confidential. If passwords or usernames are used inappropriately, we have the right to ask you to change your details or suspend your account.
Confidentiality
We are registered under the Data Protection Act 1998. Any information concerning the Client and their records may be passed to third parties if legally required to do so. Client records are regarded as confidential and will not be divulged to any third party other than our suppliers. Clients have the right to request sight of, and copies of, any and all Client Records we keep, given reasonable notice.
Disclaimer
Exclusions and Limitations
The information on this website is provided "as is". To the fullest extent permitted by law, this Company excludes all representations and warranties relating to this website and its contents. The Company also excludes all liability for damages arising out of or in connection with your use of this website. This includes, but is not limited to, direct loss, loss of business or profits, damage to your computer, software, systems, and programs, and the data thereon or any other direct or indirect, consequential, and incidental damages. However, this Company does not exclude liability for death or personal injury caused by its negligence. None of your statutory rights as a consumer are affected.
Payment
We accept online, phone, cash, or personal cheque with a Bankers Card as payment methods. Transactions are secure and processed using SSL from Sage Pay. Credit or debit card details are required for online payments, including CVV2/CVC2. RealFrenchFood.co.uk accepts 3-D Secure transactions for additional security.
Security Policy
Our Payment Service Provider is Sage Pay, which ensures transaction data is handled securely. Sage Pay uses 256-bit encryption standards and is PCI DSS compliant. Your session is secure when you see "https://" in the web address or the locked padlock symbol.
Sage Pay Security
Sage Pay ensures the security and integrity of all sensitive data, including customer details and credit card information. Their internet-facing web servers are certified by VeriSign, and they conduct regular security audits.
Refunds and Cancellations
Issues with orders must be reported within 24 hours of delivery via email at [email protected]. Refunds for damaged products require photographic evidence. Cancellations require a minimum of 48 hours' notice.
Parcel Deliveries
We deliver anywhere in the UK. For addresses outside London, deliveries may take up to 7 days. Some heavy items like water may incur additional charges. Fresh bakery items are not sent outside London due to freshness concerns.
Alcohol Purchase Terms
Alcohol deliveries require full address details and proof of age (Challenge 25 policy). Alcohol will only be delivered to the person whose name is on the order. Delivery will be refused if the recipient appears under the influence of alcohol or drugs.
Intellectual Property
All content included on this website, such as text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of RealFrenchFood.co.uk or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of RealFrenchFood.co.uk and protected by international copyright laws.
Limitation of Liability
RealFrenchFood.co.uk shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if RealFrenchFood.co.uk has been advised of the possibility of such damages.
Indemnification
You agree to indemnify, defend, and hold harmless RealFrenchFood.co.uk, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Dispute Resolution
In the event of any dispute, claim, question, or disagreement arising from or relating to these terms and conditions or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognising their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the London Court of International Arbitration (LCIA) in accordance with the provisions of its Arbitration Rules.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree that any legal action or proceeding between RealFrenchFood.co.uk and you for any purpose concerning these terms and conditions or the parties' obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in England.
Notification of Changes
We reserve the right to change these terms and conditions at any time. Continued use of the site signifies acceptance of any adjustments. Changes will be announced on our home page and other key pages. Major changes will be notified via email.